Refund policy
SHIPPING POLICY
Regions Served: We ship internationally to various countries and regions.
Shipping Rates:
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Enjoy free shipping on all orders above AED 300.
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For orders below AED 300, shipping rates vary by country and are detailed at checkout.
Delivery Times:
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Local Orders: 1-2 business days
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International Orders: 5-7 business days
Special Shipping Conditions: There are no special shipping conditions for any items.
RETURNS POLICY
Returns: We do not accept returns. All sales are final.
EXCHANGE POLICY
Eligibility for Exchanges:
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Exchanges are permitted only if you receive a wrong or damaged item.
Initiating an Exchange:
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To initiate an exchange, please contact us at customercare@bexbeauty.com or call +971544249383 with your order reference.
Exclusions: There are no specific items excluded from exchanges.
CANCELLATION POLICY
Cancellation Conditions:
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Orders can be canceled before they are dispatched, in cases of order error, or if a product is out of stock.
Cancellation Deadline: Cancellations must be made before the order is dispatched.
Cancellation Penalties:
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No penalties for cancellations made before dispatch.
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Post-dispatch cancellations may incur shipping fees. For details, contact pr@bexbeauty.com or call +971544249383.
Processing Cancellations: Cancellations are processed and confirmed within 24-48 hours.